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Mile High View:

• Fast growing small company (~ 75 employees at this point - but still offering a stock option play) is looking for customer service oriented support engineers.
• This is a full time Software Technical Support position - essentially a foot-in-the-door Junior to Mid level role.
• Of particular interest would be recent graduates - with a BSCS degree - or ideally graduates with a couple of years of real world experience. However, a college degree is not absolutely mandatory.
• In this client facing position, you'll deal directly with existing/post implementation SaaS based clients. The key is absolute client satisfaction and revenue retention.
• Working knowledge of SQL commands (joins, inserts, substrings, etc.) and the ability to hand code in HTML are strong pluses as well as any knowledge of XML and JavaScript is a plus. However, if you don't possess strong experience in any of these areas, the client is still open if you're great with clients and good at troubleshooting.

Responsibilities

• Perform SQL Server maintenance and troubleshooting for product data feeds, live data collection, and other programmatic interactions with client websites and third-party eCommerce providers.
• Perform tasks associated with receiving, processing, modifying, and troubleshooting xml and text based product catalog feeds from clients and loading their data into client specific SQL Server databases.
• Perform tasks associated with receiving, storing, and retrieving clickstream data between client websites and a SQL Server database.
• Write rules as stored database procedures (T-SQL) to receive data requests and filter appropriate responses in a client server architecture.
• Create xslt transforms to create recommendation boxes on client webpages.
• Perform as technical liaison between the Account and Implementation Engineering Team.

Technical Skills/Requirements:

• Working knowledge and proficiency with SQL command (joins, inserts, etc.) highly desired as well as any programming skills.
• The ability to hand code in HTML is a plus.
• BS in Computer Science is highly desired/preferred - equivalent technical degree or certifications may offset lack of formal technical degree. If you already have solid SQL, HTML, XML and JavaScript chops, this could offset degree requirements.
• Must be an effective communicator (both written and oral) and able to tailor message format and content effectively. Active listening skills a must. x

Additional "Plus" Skills:

• Experience with XSLT - (XSL Transformations)
• Experience and knowledge of XML
• Experience with T-SQL Experience with JavaScript Experience in retail and e-Commerce industry is a plus
• Experience in e-commerce website development, retail and customer support skills a plus
• BS in "Computer Science" specifically

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NOTE to  Out-of-Area candidates: 
Relocation is not provided for candidates living outside of San Diego. Thank You.

Please be sure to attach your resume.

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